We are always happy to answer any of your questions but here are a few answers to the most common questions we get asked.
If you can’t find what you are looking for please do not hesitate to get in touch!
Q: How much will it cost?
A: We do not charge a call-out fee. Our minimum fix fee is £30, it could be more, depending on the problem, but this will be discussed and agreed with you prior to any chargeable work being carried out.
We will not take on work which we believe could not be completed successfully, so if your problem looks uneconomical we will tell you and there is no charge.
At the end of the job you can pay by cash, bank transfer, or credit card
Q: Repair or Replace?
A: We’ll discuss this with you over the phone before going any further as sometimes it is simply more economical to replace a part – or indeed to the whole computer – than embark on repairs.
Keyboards and screens are usually replaceable, Laptop screens are very often as expensive as the whole laptop. Rule of thumb is that if it is more than 3 years old it is probably best replacing.
If you do decide to replace we can still help with the setup and migrating your files, photos and applications!
Q: Can you help with setup and new installations?
A: Of course!
Sometimes customers find setting up a new computer becomes a nightmare especially if they want to transfer their files from their previous model.
Let us take the strain and relieve you of the pain!
Q: Do you provide telephone or remote support?
A: Once we have completed an initial fix, we can offer a remote support service which may allow us to help you in future without having to make a call-out.
The service is completely optional and you can opt-out at any time. Obviously, there are some terms and conditions but the emphasis is on providing you with peace-of-mind and the ability to contact me whenever you have a problem. Full details will be made available at the end of our first visit.
Q: I have been told my machine is not fixable, but can I get my old files/photos off it to transfer to a new PC?
A: If anyone can we can! The good news is that typically, there’s better than 90% successful recovery rate meaning that is highly likely that most of your files and photos can be recovered.
It is important to understand though that recovery is a ‘best endeavours’ service which depends on the state of the broken PC – Unfortunately, therefore, there are no guarantees. This is why a good backup regime is so important!
Q: I have just changed my broadband provider. Can you help me reset my email and internet connections?
A: Frequently, we come across situations where the provider has sent a new router and the instructions are no help! Leave it to us and we’ll have you back online in no time!
(This is probably one of our most common requests).
Q: What if it is my fault?
A: It really doesn’t matter! Our goal is to help you and get you going again. Many times, we come across simple user-errors where familiar screens have changed and much of the fix is as much about explaining how this has happened and how to recover them as any repair.
At the end of the day, we aim to get you back to where you were before you got into trouble!
Q: My address is not on your map, am I too far away from you?
A: We try to operate within a 1/2 hour or so of our base, which is in Stone, Staffordshire. This means we can generally cover all of Staffordshire and a little bit beyond – see map below. If you are ‘on the edge’, give us a call anyway and we’ll see if we can work around the distance with another call.
Feel free to use the following secure website links.
If you have or suspect you have been scammed or ‘Phished’ follow this link to the Action Fraud website. Cyber-crime is on the increase and reporting incidents and attempted incidents is the best way to fight it. This website also has a phone number if you prefer to talk to someone.
If you believe or suspect your personal information has been compromised by a business, all the information you need is on the information commissioner’s office website. Since May 25th 2018, much tougher rules (GDPR) have been introduced to help safeguard your privacy. Know your rights!
I am often asked to recommend a supplier of replacement ink cartridges. I have no hesitation in recommending CARTRIDGESAVE.CO.UK. I have found their compatible cartridges to work in all sorts of printers where some of the other suppliers didn’t, their prices are keen for both original and compatibles and their delivery is fast and free!