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Terms and conditions

Effective date: 01 January 2017

These are the terms and conditions that apply to all goods and services supplied to you by PC-FIXED. It is important that you read these terms and conditions because they include exclusions and disclaimers in respect of liability and loss arising from the goods and services supplied by PC-FIXED

Specific disclaimer

PC-FIXED does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair or attempted repair. PC-FIXED assumes all necessary and appropriate backups have been completed where possible

General

All contracts formed between PC-FIXED and users shall be governed by, and construed in accordance with English Law.

Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law.

These terms and conditions do not affect your statutory rights.

We have the right, at our discretion, to refuse to supply goods you order.

Goods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply goods.

We aim to deliver any goods within 48 hours however, deliveries may be subject to conditions outside of our control. All delivery times are approximate, and we will not be held liable for any compensation or damages as a result of late or non-delivery.

Please check the goods on delivery. If goods are delivered damaged or faulty you must inform us immediately. This does not affect your statutory rights.

You will only own the goods once we have received payment in full. You will be responsible for the goods once delivery is made or delayed by you at delivery.

To return goods please follow the returns procedure detailed under the Warranty Terms and Conditions. We do not accept liability for the costs of return, returns damaged in transit or not received by us. Refunds may incur a restocking fee and exclude postage and packaging fees and any advertising fees.

Every care has been taken in the preparation of any offer. However, as far as is permitted by applicable law, we disclaim all warranties, expressed or implied as to the accuracy of information contained herein.

We do not accept any responsibility for any website not under our control, which may act as a portal for our site, or be connected by hypertext links from our site.

In order for PC-FIXED to remain in business, payments must be made promptly. All customers are required to pay upon completion or delivery. For Websites PC-FIXED reserves the right to remove web pages from viewing on the Internet until final payment is made. In case collection proves necessary, the client agrees to pay all fees incurred by that process. Please pay on time.

All parts supplied by PC-FIXED are brand new, unless stated or requested by the Customer. Brand new parts come with a 1 year manufacturer’s warranty, commencing from the date the item was purchased by PC-FIXED.

The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken, or tampered with.

Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognised by the component manufacturer. This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”. This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.

Damage to a system or components, supplied by PC-FIXED, caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.

Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.

PC-FIXED reserves the right to suspend or cancel warranties for failure to pay monies owing to PC-Fixed as a result of non-warranty work being carried out on a system at the request of the warranty holder by anyone other than PC-FIXED.

All work is covered by a labour only 30 day software warranty. If the same problem re-occurs within 30 days of the original repair (stated on the invoice), PC-Fixed will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors. Individual Hardware Parts are all covered by our standard 12 Month warranty

Any repair performed on an item under warranty whereby no fault can be found, or the fault is not covered under warranty (i.e. software, virus, end user error or other non-warranty cause herein stated) a standard callout fee may be payable by the warranty holder at the usual hourly rate.

PC-FIXED reserves the right to change these conditions at anytime without notice.

No-Fix, No-Fee

To qualify for our No-Fix,-No-Fee policy, the customer must allow PC-FIXED sufficient time and access to the computer to diagnose and fix PC problems (this includes return-to-base PC repair). If the customer does not allow sufficient time before a diagnosis can be made, they will be billed by the hour. It is at the technician’s discretion whether or not a repair is possible. If we diagnose a failed part(s) and the customer decides not to go ahead with the repair, have the replacement part(s) fitted or purchase a replacement PC system from us. We will charge the customer for one full hour time spent. (normally £30 but may be higher for an out of area or out of hours fix) This is fully refundable if a system or replacement parts are purchased later, within a reasonable time-frame, up-to 12 weeks after the initial consultation. This may incur additional fees if customer sources their own replacement parts and we are asked to fit. No fee will apply if we do not have an appropriate replacement unit available or no replacement parts can be sourced from our suppliers.

No-Fix, No-Fee does not apply to time spent attempting to fix third party, customer written or bespoke applications. Customers will be charged the normal hourly rate for repairs to these apps and if not fixed, the No-Fix, No-Fee rules do NOT apply.

General disclaimer

Customer shall back up all data stored in the products to be repaired and remove any removable media, such as diskettes, CDs, DVDs or PC Cards before returning or submitting the products for repair or replacement.

PC-FIXED does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. Customer accepts full responsibility for Customer software and data and PC-FIXED are not required to advise or remind customers of appropriate backup and other procedures. Although PC-FIXED will never overwrite/format over Customer hard disk data, it is Customers responsibility to backup and complete the restore of personal data after repair.

PC-FIXED will not be liable for any damage caused to other equipment by Goods supplied.

PC-FIXED does not accept responsibility for any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection.

PC-FIXED KODI enabled PC’s PC-FIXED does not provide any media itself. Users must provide their own content and manually point Kodi to thier own Video/Music or third party online services. PC-FIXED will not assist in the setup of any illegal content streaming/downloading.

PC-FIXED does not provide any support for bootleg video/music content and does not recommend or condone the illegal use of bootleg music or video content and will not assist in the hardware or software setup or repair to allow the use of above illegally streamed/downloaded material.

PC-FIXED have permission from the customer to replace assemblies or components with devices of similar, or better, design and capability.

The customer understands and accepts that some applications may no longer work properly after a repair, due to the installation of different hardware or software. It is the customer’s responsibility to reconfigure or reinstall any such applications.

PC-FIXED have permission from the customer to carry out the work on the equipment in need of repair

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